FAQs

About YMCA GEAR

Who is YMCA Gear?

YMCA E-Store Pty Ltd started in August 2003 and is a registered Australian company (ACN 104 876 806 ABN 52 104 876 806) based in Melbourne, Australia.

Can I talk to someone at YMCA Gear?

Yes, you can talk to someone over the phone by calling us on 03 8799 0000.

We are also contactable on Facebook, Twitter and through email.

Why buy from YMCA Gear?

That's an excellent question and we're glad you asked! Here's why:

• We've been running since 2003 and we're here to stay.

• We'll beat our competitor’s price before or within 7 days of your purchase.

• All of our products are excellent quality with full warranty backing.

• We dispatch orders daily using fast couriers, so you will get your order ASAP.

• We have a great and simple returns policy.

Discounts

Do you price match other retailers?

We don’t only price match, We go one better. We price BEAT!

If you find a cheaper price for an identical product before OR AFTER your purchase we'll beat it. It's that easy. We guarantee that you will always get a better deal when ordering from us.

* Products must be identical and in stock with our competitor. Price claims after purchase will be credited to the credit card used in the transaction, you need to be lodged within 7 days from invoice. Valid for Australian competitors only. Proof of competitors price is required.

Environmental Concerns

Does YMCA think Green?

Yes. Whenever we make a decision we always consider the impact it will have on the environment. We are all for reducing waste and taking care of our environment.

Here are some of our initiatives:

• Old boxes are either re-used or recycled

• Orders requiring boxes are usually shipped in used boxes to increase the use of the box before it gets recycled.

• Product packaging for shipping is kept to a minimum and is usually paper or cardboard over plastic alternatives.

• We don't buy foam beads or packaged air but will happily re-use these where possible.

International Orders

Will I be charged Good And Services tax?

All prices are in Australian dollars and include a 10% goods and service tax (GST). Orders shipping outside of Australia do not get charged GST, so it's about 10% cheaper if you are overseas.

Will I be charged tax in my country?

Every country is different. Some charge tax or duties for orders over a certain value. It's up to you to check what happens in your country. Orders that are shipped within Australia are charged a 10% goods & services tax (GST) which is inclusive in the prices you see on our website. If you are shipping your order outside of Australia, the 10% GST will be removed from your prices.

How long will it take for my order to arrive?

This all depends where you are in the world, an international order can take anything from 5 Days to 12 days for delivery. Whenever possible we will send you a tracking number for you to track your order.

Can I track my order?

Whenever possible we will send you a tracking number for you to track your order.

Large Orders

I want to place a bulk order, can you accommodate large quantities?

Yes. We shure can help you.! Please contact our Sales Team in regard to Wholesale pricing or Bulk Discounts. We would be more than happy to help you out!

Ordering

Do you have a store?

At present we have YMCA Gear outlets in YMCA Centres. Please refer to our Store locator age to find your closest store. If you would like to see a product in person we are more than happy for you to visit us at our office and warehouse in Melbourne.

Is your website secure?

Yes. Your credit card details are processed securely via 128 bit SSL encryption. We use Secure pay, a trusted Australian credit card processing company to charge your card. We do not have access or store your credit card information.

Can I order over the phone?

Yes. To order via phone please call us on 03 8799 0000.

Can I cancel an order? How?

Yes you can cancel your order if it has not yet shipped out. To cancel your order immediately please call us on 03 9890 8863. Our trust warehouse team process your order very quickly, so to avoid your order being shipped prior to your cancellation, we recommend that you call us ASAP.

If you order has already been shipped out, don't worry, you can still return it for a refund.

Are your stock levels correct?

Our stock levels are 99% accurate, so you can be sure that your order will go through. However, in the unlikely chance that the product you ordered is not in stock we will contact you immediately to let you know.

Do you price match other retailers?

We don’t only price match, We go one better. We price BEAT!

If you find a cheaper price for an identical product before OR AFTER your purchase we'll beat it. It's that easy. We guarantee that you will always get a better deal when ordering from us.

Products must be identical and in stock with our competitor. Price claims after purchase will be refunded to the credit card used in the transaction, Refund Claims must be lodged within 7 days from invoice. This price match guarantee is valid for Australian competitors only. Proof of competitor’s price is required.

What currency are your prices?

All prices are in Australian dollars and include a 10% goods and service tax (GST). Note: Orders shipping outside of Australia do not get charged GST, so it's about 10% cheaper for you lucky people.

Will tax be added to my order?

If you order is being shipped within Australia, then all the prices shown already include the goods and services tax (GST). For our overseas customers, you will not be charged GST if the order is being shipped overseas. Some Countries charge tax or duties for orders over a certain value. It's up to you to check what happens in your country. GST will be removed from your prices.

How safe is my personal information?

Your personal details are very safe.

We are not in the business of selling our databse. We would never sell or share our customers personal information. Please refer to our Privacy Policy for more information.

Do you store my credit card details?

No, we do not store credit card information. In fact we don’t even get to see you credit card details. When placing an order online the Credit Card transaction is processed with Secure Pay.

Can I return items if I don't like it when I get it?

Yes, you can return anything you buy from us anytime up to 7 days from purchase. Please remember that goods being returned must be in brand new condition. See full return policy.

What type of payments do you accept?

We accept Visa /Mastercard If you would prefer to pay via direct deposit / Bank Transfer, please contact our office and our Customer service team will be able to help you with this.

What happens if you can't fulfil my order?

In the unlikely event that we can't send you your order we will notify you straight away and refund your money in full.

Returns

What is your return policy?

We like to make shopping at YMCA Gear simple and trouble free. We think we have one of the best return policy’s out there. You can return your purchase to YMCA Gear within 7 days from purchase for a refund, replacement or exchange. Of course there are terms and conditions. Please refer to our Shipping & Returns Policy for full details.

How do I return an order?

A pre-printed return form & sticky return shipping label is included with your order. To return any order simply write on the return form why you are returning the item, peel off the shipping address sticker and put it on the repackaged item. For more detailed information please see our returns policy.

What happens if a product is faulty?

If an item arrives and it is in some way faulty we will cover all shipping expenses to provide you with a new item and to pick up the faulty item.

Shipping

Can I pick up my order?

Yes. We allow pickups from our Melbourne warehouse. Please order and pay online and choose $0 Pickup.

How long will it take to receive my order?

If your order is shipped within Australia, you should receive it within 2-7 working days

Orders going to New Zealand should take about 5 business days, with all other overseas orders taking 7 -10 days. See full shipping information.

When will my order ship?

If you place your order before 2pm on a business day and we can confirm that it has been paid for in full, it will ship out on the same day. If you place your order after 2pm on a business day or during a weekend or public holiday, your order will ship out the next business day. Once your order is shipped you will receive a confirmation.

Where will my item ship from?

Your item will ship from our Melbourne warehouse

Can I track my order?

Yes. Once your order is dispatched we will have a tracking number for the order. The tracking number is sent to you via email along with instructions on how to track the order.

Technical Issues

I can't seem to place an order on your website. What's wrong?

The YMCA Gear shopping cart might not be working on your browser because you do not have 'cookies' enabled. Try going to your browser settings and enabling your cookies.

If you still can't order after the adjustments simply call us to place your order over the phone on 03 8799 0000. Contact information.

Follow us on Instagram @ymca_gear

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